1. For your security and peace of mind we do not manage or carry some types of luggage or contents. Please note that we can not carry:

＊ Luggage items larger than 3 side 200cm. (H+W+D total should be no more than 200cm) Luggage over 30kg.
＊ Precious metals, precious stones, jewelry, currency of any country and other precious items, financial securities such as cash, checks, stocks, and bond documents, prepaid cards and credit cards.
＊ Items that cannot be reissued such as passports and driver's licenses.
＊ firearms, swords, or weapons.
＊ art, antiques.
＊ animals.
＊ foods and plants, any items that need refrigeration or freezing.
＊ corpses, human remains(including ashes).
＊ hazardous material.
＊ illegal drugs.
＊ any items prohibited by public office, aeronautical regulations,or other transportation limitations.

2. No fee will be charged for any loss, significant damage or delay due to natural disasters or other unavoidable reasons or reasons attributable to our company.

3. In case of delay caused by us, we will deliver to the address indicated by your air courier service.

4. In the case of a loss or significant damage caused by us or by traffic accident, we may compensate up to the limit 100,000yen.

5. If the consignee does not receive the luggage at the appointed date and time, we will keep it for 5 days. However, a custody fee of 700yen per luggage item per day will apply. (On occasions it may be necessary for us to consign your luggage to the airport luggage office.)

6. If the luggage is not claimed after 5 days, it will be disposed of.